At Venus Clothing USA, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer the following returns policy:
1. **Eligibility for Returns**: You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all tags attached.
2. **Non-Returnable Items**: Certain items are non-returnable, including but not limited to gift cards, final sale items, and swimwear if the hygiene seal has been removed.
3. **Return Process**: To initiate a return, please contact us at [email protected] or call 586-675-5133. You will receive instructions on how to return your item.
4. **Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
5. **Refunds**: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.
6. **Exchanges**: We currently do not offer exchanges. If you wish to exchange an item, please return the unwanted item and place a new order for the desired item.
7. **Contact Us**: If you have any questions regarding our returns policy, please reach out to us at [email protected] or call 586-675-5133.
Thank you for shopping with Venus Clothing USA!